Privacy Policy

This website (www.concretepolishingtools.com) is operated by JOY TECH, a diamond tool manufacturer based in Xiamen, Fujian, China, supplying diamond grinding discs, cup wheels, polishing pads and concrete floor tooling to distributors, contractors and OEM buyers worldwide.

For any question about this policy or your personal data, write to [email protected] or call / WhatsApp +86 185 5928 2197. We answer data-protection requests within 30 days.

• Inquiry data you submit voluntarily: name, company, country or region, email, phone / WhatsApp number, estimated order volume, product interests and the free-text message.
• Technical data generated by your visit: IP address (truncated where possible), browser and device type, pages requested, referring URL, and the language preference cookie lang-pref we set so the site opens in your language.
• Communication records: the emails, WhatsApp messages and quotations exchanged after you contact us.

• To answer your inquiry and quote — performance of a contract or steps taken at your request before entering a contract (GDPR Art. 6(1)(b)).
• To run and secure the website — legitimate interest in keeping the service available and free of abuse (Art. 6(1)(f)).
• To send commercial updates about products — only with your consent, which you may withdraw at any time (Art. 6(1)(a)).
• To meet accounting and export record-keeping duties — legal obligation (Art. 6(1)(c)).

The site uses one functional cookie, lang-pref, to remember your interface language for up to 12 months. It contains no identifier that can be traced back to you and is not used for advertising.

Aggregate traffic statistics are collected server-side (request counts and page paths) plus privacy-friendly search-console data. We do not sell, rent or share visitor data with data brokers, and we do not run cross-site behavioural advertising pixels.

Data is disclosed only to the processors needed to run the business:

• hosting and CDN providers that serve this website;
• email and messaging providers used to receive and answer inquiries;
• freight forwarders and banks, once an order is placed, to ship goods and process payment;
• professional advisers and authorities where the law requires disclosure.

Where a processor is outside your country, transfers rely on standard contractual clauses or an equivalent safeguard. We never disclose your inquiry details to other customers.

• Inquiries that do not become orders: up to 24 months, then deleted.
• Order, invoice and export records: as long as tax and customs law requires (normally 5–10 years).
• Server logs: 30 days, then rotated out.

Subject to applicable law (GDPR, UK GDPR, Brazil LGPD, and similar regimes) you may request access, correction, deletion, restriction, portability, or object to processing based on legitimate interest, and withdraw consent at any time without affecting earlier processing.

Send requests to [email protected]. We may ask for proof of identity to protect your data. You also have the right to lodge a complaint with your local supervisory authority.

The site is served over HTTPS. Inquiry submissions are transmitted encrypted, stored in access-controlled systems, and reachable only by the sales staff who handle your region. We review access rights yearly and remove leavers immediately.

This is a business-to-business website. We do not knowingly collect data from anyone under 16. If you believe a minor has submitted an inquiry, contact us and we will delete it.

We update this page when our practices change. The effective date below always reflects the current version; material changes are announced on this page for 30 days.