Terms of Sale & Website Use

These terms apply to your use of www.concretepolishingtools.com and to quotations, proforma invoices and sales contracts issued by JOY TECH (Xiamen, Fujian, China). By submitting an inquiry or accepting a quotation you agree to them. Buyer purchase-order terms that conflict apply only if we accept them in writing.

Catalogue data — segment height, grit, bond hardness, arbor size, recommended RPM and application notes — describes typical values for the product family. Slight variation in colour, segment pattern and packaging is normal in diamond tool manufacturing and is not a defect. Buyer-specific drawings, private labels and packaging must be confirmed in the approved artwork before production starts.

Quotations are valid for 30 days unless stated otherwise, and are exclusive of freight, insurance, duties and taxes unless a delivered price is quoted explicitly. Prices follow the Incoterm named in the quotation (typically FOB Xiamen or CIF destination port); the Incoterms 2020 definitions govern.

Standard MOQ is one export carton per item for stock sizes, and 50–200 pieces per item for private-label or non-standard specifications, depending on the product family. Sample orders below MOQ are accepted at sample pricing plus courier cost. The applicable MOQ is stated on every quotation.

Standard terms are 30% deposit on order confirmation and the balance against the bill of lading copy, by T/T. L/C at sight, escrow through a trade platform and full payment in advance are also accepted where agreed. Production starts once the deposit clears and approved artwork is received.

Stock items ship within 7–10 working days; made-to-order and private-label items within 20–35 days after deposit and artwork approval. Lead times are estimates, not guarantees; delays caused by force majeure, port congestion or documentation hold-ups extend the schedule accordingly. Partial shipments are allowed unless the contract says otherwise.

Every batch is checked against the agreed specification before dispatch, and third-party pre-shipment inspection (SGS, Bureau Veritas or the buyer's nominated agent) can be arranged at the buyer's cost. The buyer should inspect the goods within 15 days of arrival; visible quantity or packing discrepancies must be reported within that window with photos and packing list references.

Products are warranted free from manufacturing defects at the time of shipment for 6 months from the date of arrival, or for the service life declared on the specification sheet, whichever ends first.

The warranty does not cover normal wear, segment loss caused by improper mounting, running above the stated RPM, insufficient water flow on wet-cut products, cutting the wrong material, or damage in transit after risk has passed under the agreed Incoterm.

Valid claims are settled by replacement, credit note or refund at our option, after the defective units and a description of the operating conditions are returned or evidenced. Liability is limited to the invoice value of the affected goods and excludes consequential loss such as downtime or lost profit.

Returns require written authorisation before shipment back. Made-to-order, private-label and custom-specification goods are not returnable unless defective. Authorised returns are shipped freight prepaid by the buyer, inspected on arrival, and credited if they meet the claim conditions above.

JOY TECH retains all rights in its trademarks, product photographs, drawings and technical documentation. Buyers may use our images and specifications to resell genuine goods; they may not register our marks, copy our packaging for third-party products, or present the goods as their own manufacture.

Content on this site is provided for product evaluation. We aim for accuracy but do not warrant that every figure is error-free, and we may change specifications without notice. Automated scraping that degrades service, attempts to access non-public areas, or resells our content as a database is prohibited.

These terms are governed by the laws of the People's Republic of China. Disputes are first addressed by negotiation; failing that, they are referred to the competent court in Xiamen, Fujian, unless the contract names arbitration (CIETAC or another agreed forum).